hhbd Responsible Gambling
When gambling stops being fun and starts feeling like a burden, it is time to stop. hhbd believes that betting is a form of entertainment — not a way to earn a living. On this page we explain the tools and options available to help you stay in control.
Important: All casino and betting activities at hhbd are intended exclusively for individuals aged 21 years or older. Opening an account for anyone under age is strictly prohibited.
Keep Gambling in Control
hhbd is an entertainment platform — people play slots in their free time, place bets on cricket matches, or spend time at the live casino. But like any form of entertainment, gambling needs to have a limit. When that limit is crossed, it can affect personal and family life negatively.
We want you to play with awareness. That is why we have provided tools and guidelines to help you keep track of your spending, time, and habits. Our Terms and Conditions contain further guidance on responsible gambling.
Remember — increasing your bets in the hope of recovering money you have lost is a dangerous habit. Every bet is independent, and no strategy guarantees a win. So only play with what you can afford to lose.
hhbd's Commitment
We put every player's wellbeing first. Our support team is available seven days a week, twenty-four hours a day, in both Bengali and English. If you feel gambling is getting out of your control, contact us immediately via live chat or send an email — we will help without judgement.
- Option to set betting limits
- Self-exclusion (closing the account for a set period)
- Reality check — reminders during play
- Protection for minors (21+ verification)
Self-Control Tools
hhbd has provided these tools so you can maintain direct control over your own play. Using them is a sign of strength — not weakness.
Deposit Limit
Set a maximum amount you can deposit on a daily, weekly, or monthly basis. Decreasing the limit takes effect immediately; increasing it is subject to a waiting period.
Loss Limit
Set a cap on how much you are willing to lose within a given period. Once the limit is reached, betting will be automatically suspended.
Session Time Limit
Decide in advance how long you will play in each session. When the time is up, hhbd will send you a reminder and give you the option to end the session.
Reality Check
A pop-up will appear at regular intervals showing how long you have been playing and how much you have won or lost. This reminder keeps you aware.
Cool-Off Period
Need a short break? Pause your play temporarily for anywhere from 1 day to 6 weeks. During this time you will not be able to log in or place any bets.
Self-Exclusion
If you want to close your account completely for a longer period, use self-exclusion. Once activated, it cannot be reversed before the set period ends. Contact our live chat for assistance.
Warning Signs of a Problem
If you notice any of the following signs in yourself or someone close to you, pause and seek help.
- Repeatedly placing larger bets to try to recover lost money — a "I'll win it back" mindset.
- Tried to stop gambling but could not, or felt restless when you stopped.
- Gambling with money meant for household expenses, bills, or debt repayments.
- Hiding your gambling from family or friends, or lying about it.
- Work, family, or social life being neglected because of gambling.
- Trouble sleeping, loss of focus, or constantly having gambling on your mind.
- Borrowing money or selling valuables to fund gambling.
Ways to Gamble Safely
Following these simple habits will keep gambling enjoyable at all times.
Where to Find Support
Acknowledging a problem is a sign of strength. You are not alone — several avenues of support are open to you.
hhbd Live Chat
Our support team is available 24 hours a day, 7 days a week and can communicate in Bengali. Come directly to live chat to set limits on your account, request a cool-off, or activate self-exclusion.
Email Support
If you prefer to communicate in writing, send us an email. The team responds in both Bengali and English and will handle any issue with complete confidentiality.
Family and Friends
Tell someone close to you how you are feeling. Support from family often works faster than professional help — trust the people around you.
Professional Counselling
Seeking advice from a psychologist or counsellor is a courageous step. Professional counselling is available through mental health service providers and community clinics in Bangladesh.
Protect Your Loved Ones
If you think a family member or friend has a gambling problem, stand by them without judgement. The hhbd FAQ page has answers to more questions about responsible gambling. You can also contact our support on behalf of a loved one — we are always ready to advise.
21+ Age Verification
Age is verified when opening an account at hhbd. If anyone under 21 registers, their account will be closed and any winnings will be considered void.
If you have younger siblings or children at home, make sure they cannot access your device or account. Use screen time controls and family filters. Our Privacy Policy clearly states how user data is protected and our position regarding minors.
A few simple steps to secure your device:
- Use a password or PIN on your phone or computer.
- Turn off password saving in your browser.
- Make a habit of logging out after use.
- Never share your account details with anyone.
Gambling Is Not a Source of Income
This cannot be said enough — gambling is not a reliable source of income. Every game has a house edge, which means players lose on average over the long run. The RTP (Return to Player) percentage is never 100%.
If anyone claims to know a strategy for making consistent profit from gambling, be cautious — it may be a sign of a scam. Keep gambling as just one part of your entertainment budget, the same way you would budget for a cinema ticket or a restaurant meal.
Remember: The outcome of every bet is completely independent and random. A previous result does not determine the next one. The thought "I'll definitely win next time" is a dangerous one.